Bruce trial

Quick summary

Try Bruce for free

  • Try out all studios included in Bruce Black for 14 days. 1 visit per studio.
  • Cancel anytime you want before the trial expires.
  • After the trial you will automatically become a Black member and you will get full access to everything included in the membership.
Read more
  • Bruce trial

  • How does the Bruce trial work?

    Bruce trial means that you can work out for free at studios included in the Black membership for 14 days. Bruce trial can be started by new customers who previously haven't had a Bruce membership or Bruce credits before. One workout per studio applies during the trial. Bruce trial is available periodically throughout the year.

  • What happens if I cancel late or miss a class during the trial period?

    During the trial period, the same rules for no shows, late cancellations and late check-ins apply as for regular members. Read more.

  • Is it possible to extend or pause the trial period?

    No. The trial period is 14 days and cannot be paused or extended.

  • Can you get a trial on another membership than Black?

    No, the trial period currently only applies to Bruce Black.

  • What happens after the trial period?

    The day after the trial period ends, you pay the first monthly payment for Bruce Black and you get full access to everything included in the membership.

  • Can I continue with another membership than Black after the trial period?

    In cities with more membership levels than Black, you can start any membership before the trial period ends. When you start the membership, your trial period ends at the same time.

  • What if I end the trial period?

    You can cancel the trial period whenever you want during the 14 days the trial lasts. When you cancel, you can no longer work out for free at studios. To end the trial period, you first need to cancel your booked classes.

  • Checking in and workout limits

  • How do I check in at studios?

    When you arrive at a studio, you always need to scan the Bruce QR code to check in. When you scan the code, your visit is registered and you receive your entrance ticket. You always have to check in yourself, the studio staff cannot do it for you in their system.

  • When do I have to check in on a class?

    The check-in time is shown in the class description and on your booking. Arrive at the studio in time to avoid a late check-in. 3 late check-ins within 30 days will give you 1 strike. If you reach 3 strikes, you will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

  • What happens if I don't check in?

    If you forget to check in, it counts as a No Show. If you get a No Show, you get 3 strikes and will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

  • Is there a limit on how much I can work out?

    In Bruce there is a general workout limit of 8 check-ins per studio per month which includes both solo training and class bookings. Some studios are exceptions and have a limit of 1, 4 or 6 check-ins per month depending on the studio. Your visits reset for all studios on the 1st of each calendar month. Purchased visits are not included in the workout limit.

  • Can I buy extra visits to a studio after I reach my workout limit?

    Once you have reached your workout limit, you can buy additional workouts at the studio. You can buy as many extra workouts as you like, with the exception of a few studios where extra workouts are not available for purchase.

  • Solo training and booking classes

  • What does solo training mean?

    All training that is not instructor-led, for example training at gyms, swimming halls and climbing centers is called Solo training. For Solo training you do not need to book anything in advance, just check in during the opening hours listed in the app for each studio in the app.

  • How do I book a class at a studio?

    All instructor-led classes must be pre-booked in the Bruce app. Most classes can be booked 5 minutes before start. By activating the Bruce calendar subscription under settings, you will also see your booked classes in your calendar app.

  • What is your cancellation policy?

    Different studios have different cancellation policies. The time you latest have to cancel is shown in the studio description and on your class booking. You will also get a push notification before the latest cancellation time as a reminder of your upcoming class in case you need to cancel. A late cancellation gives you a strike. If you reach 3 strikes, you will be blocked to book new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

    If you cancel a purchased class before the latest cancellation time, you will get back the credits or cash you paid. A few classes at some studios are not refundable, which in those cases is communicated in the class description. If you have paid with credits and cancel late, you will get back the cost of the class minus a deduction of 5 credits. If you have paid in cash and cancel late, no refund will be made. If you get a No show, no refund will be made in either credits or cash.

  • What happens if I don’t cancel my booking and don’t go to the class?

    If you don’t go to a booked class and don’t cancel it, it counts as a No Show. If you get a No Show, you get 3 strikes and are blocked from booking new classes for 14 days, alternatively you can pay to unblock yourself for a fee. Read more about our cancellation policy here.

  • The class I want to book is fully booked, how does the waiting list work?

    Those on the waiting list for a class will receive a notification with 20 seconds intervals that a spot is available, then it is first come, first served to book the vacant spot.

  • Change, pause or cancel membership

  • Can I change my membership level whenever I want?

    Yes you can. When you switch to a higher membership level, a new payment month starts immediately. The days you have already paid for your current membership level are then deducted from the monthly cost for your new payment period. If you change to a lower membership level, you must wait until the current payment period ends, after that you will start paying for your new membership level.

  • Can I pause my membership?

    Yes, with Bruce you can pause whenever you want and you have 2 pause periods and a total of 60 pause days per calendar year. You can distribute your pause days as you wish between your 2 pause periods. A pause period is counted as a started pause. If you end an ongoing pause, you will not get your pause period back. Deductions for paused days that you paid for are made in the next monthly payment. Your membership will automatically start when your pause period ends. Unused pause days cannot be saved for the next year. You do not get new pause days if you end your membership and restart it within the same calendar year. Any class bookings that occur during the pause period are automatically canceled (does not apply to paid passes).

  • What if I want to cancel my membership?

    When you end your membership, you have 1 month's notice. This means that you pay for a final month after your current payment period ends. You can use the membership as usual throughout this final payperiod. Example: If your payment date is the 15th of each month and you cancel your membership by April 14th, your last payment period will be April 15th - May 14th. If you cancel your membership on April 15th, your last payment period will be May 15th - June 14th.

    No notice period applies if the Member cancels their membership during the first month as a brand new member.

  • Payments, receipts & preventive care

  • Is Bruce valid for occupational health?

    Yes, Bruce is valid for occupational health. If you live in Sweden, you can buy Bruce through the wellness portals Epassi, Benify, Söderberg & Partners and Wellnet. Read more here. Otherwise, you can give the receipts for your payments in the app directly to your employer.

  • How do I find the receipts for my payments?

    You will find receipts for your payments in the app under your account. If you want all the receipts bundled into one, reach out to our support and we will help you.

  • Can I buy an annual membership?

    Yes, you can buy a membership for a whole year! Just reach out to our support and we will help you.

  • Is my payment period the same as a calendar month?

    Your payment period and calendar month are not necessarily the same. Your payment period always starts on the day of the month that you started your membership. For example, if you start your membership on the 10th of a month, your membership will renew on the 10th of each month and run until the 9th of the next.

  • What if I want to withdraw my membership purchase?

    According to The Act on Distance Contracts and Off-Premises Contracts, a 14-day right of withdrawal applies. Please note that this only applies if you have not used your membership.

Got more questions? Visit our FAQ page

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